Toyota Motor Sales, U.S.A., Inc. Comments on J.D Power and Associates 2009 Vehicle Dependability Study

J.D. Power and Associates today announced the results from their 2009 Vehicle Dependability Study (VDS), covering 2006 model year vehicles. The following comments on the VDS can be attributed to Jim Lentz, president of Toyota Motor Sales, U.S.A., Inc.

“This is great news and timely for both our customers and our dealers, especially in today’s market where consumers are re-evaluating their purchase intentions on everything from groceries to large-ticket items, like vehicles.

“They’re separating needs from wants, and focusing on a product’s overall value and long-term quality, dependability and reliability. Consumers can utilize the VDS, among other tools such as the Internet, in the research and decision-making process.”

• TMS vehicles took five out of 10 categories as top picks for overall reliability and safety by a leading national consumer publication;
• TMS owner loyalty remains the highest in the industry, according to internal studies;
• At the conclusion of 2008, the number of TMS safety recalls was down about 85 percent compared to 2005.
• Vehicle warranty repair rates continue to decline for the seventh-consecutive year.

TMS SEGMENT AWARD WINNERS

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1. 

   Tech Support says:

   May 20, 2009 at 8:23 am

   I want to know how J.D. Power handle surveys that have a LOW rating?

   Tech Support’s last blog post..Computer and the cyber world

   reply

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